Shared Hosting Plan FAQ

Q. How long does it take to setup my account?
A. Accounts are setup instantly after you have signed up and payment is made. You will be e-mailed all your account information within minutes! Please also check your SPAM folder.

Q. Can I order multiple accounts?
A. Yes! You can order as many accounts as you like! Have a promotional code? You can use it on multiple orders as well! (Terms & Conditions Apply)

Q. Will Cunhost migrate my cPanel or DirectAdmin account for me?
A. Yes! We will migrate any cPanel or DirectAdmin accounts for you or restore a full account backup file you can provide at no charge to you for the first time. For the sub-sequent account there will be extra charge incur.

Q. How long has your web hosting service been in business?
A. We have been operating as Cunhost since 2018.

Q. Do you offer a money back guarantee?
A. Yes. We have a 30 day money back guarantee!

Q. What is your uptime guarantee?
A. We have a 99.9%+ uptime guarantee. You can view our current server and network status here:

Q. Do you offer phone support?

A. No. In order to keep our prices low and our costs down, we offer support by ticket 24/7/365.

Q. What methods do you accept for payment?
A. We currently accept Billplz, PayPal and Bank Transfer. All payments are made securely with SSL encryption.

Q: What are the nameservers for your hosting?
A. After you have signed up and payment has been made, nameservers and other necessary account information will be e-mailed to you immediately.

Q: Are you a web hosting Reseller?
A. No, we lease our servers from tier 1 data centers around the world and manage our own dedicated servers.

Q: Will you place any ads on my site?
A. No. We never will.

Q: Are there any hidden costs, or setup fees?
A. No. There are absolutely no setup fees EXCEPT for Dedicated Servers.

Q: How can I view my site when my domain is still propagating?
A: You'll be given the link to your termporary URL in your welcome email after signup. 

Q: Do you allow Adult Content?
A: Absolute NO.

Q: Do you allow nulled scripts?
A: No, any nulled script or a script modified to bypass any copyrights or licensing are not allowed on our servers.

Q: Is SSH access included?
A: No but you can request from Support Ticket to get it enable.

Q: Is there an limit to how many emails I can send?
A: All accounts are limited to 1,000 emails per day. Spam and bulk mail are strictly not allowed.

Q: Do you allow remote MySQL/MSSQL database access?
A: No, remote database access on our shared/reseller plans is not supported.

Q: How long does it take before my domain is propagated and active?
A: After you change the nameservers for your domain at your registrar to Cunhost' nameservers, it should take 24 hours or less. Usually you will be able to access your domain within several minutes.

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