Billing FAQ

Q. Do you offer a money back guarantee?
A. Yes. We have a 30 day money back guarantee!

Q. Can I get a refund after 30 days?
A. Sorry, we do not offer any refunds or prorated refunds after our 30 day guarantee.

Q. What methods do you accept for payment?
A. We currently accept Paypal, Direct Bank Transfer and FPX via Billplz / ToyyibPay. All payments are made securely with SSL encryption.

Q. Does my service auto-renew?
A. Yes. Like any service, your web hosting service will auto-renew until you cancel it. Please make sure to properly submit a cancellation request for any unwanted services prior to renewal to avoid being billed. If you have a PayPal subscription, make sure to also confirm it has been cancelled as well.

Q. My invoice is past due. Will my service be suspended?
A. If the past due invoice is paid within the time, your account will not be suspended. After certain days unpaid accounts are automatically suspended. Once your past due invoice is paid, your account will be automatically reactivated.

Q. Can I pay in advance?
A. You can add funds to your accounts credit balance at any time. Your accounts credit balance is used to automatically pay for any due invoices.

Q. I added funds to my accounts credit balance, can I request a refund?
A. Sorry, any/all funds added to account credit is non-refundable.

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